Scheduling Coordinator

Job Summary

To ensure seamless scheduling and authorization processes, the full-time Scheduling and Authorization Coordinator will provide exceptional customer service while managing patient communications, coordinating diagnostic imaging, and verifying insurance information in a fully remote role.

Key responsibilities

• Completing insurance verification and obtaining necessary authorizations for scheduled patients
• Scheduling complex exams and managing high volumes of inbound and outbound calls to educate patients on exam preparation
• Monitoring and managing communication channels, including email and fax, to ensure timely responses and documentation

Required qualifications

• High school diploma or GED; an associate degree or 2+ years in patient scheduling or healthcare billing is preferred
• Over one year of experience in a customer service or client relations role
• Experience in an office or hospital environment is preferred
• Strong proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Familiarity with hospital systems and high-volume call center experience is preferred