Scheduling Coordinator

Job Summary

To support a growing healthcare team, the full-time Scheduling and Authorization Coordinator will provide exceptional customer service by coordinating diagnostic imaging and procedures, managing insurance verification and authorizations, and scheduling patient appointments remotely while residing within a 2-hour radius of Jacksonville, FL.

Key responsibilities

• Completing insurance verification and obtaining necessary authorizations for scheduled patients
• Managing high volumes of inbound and outbound calls to schedule complex exams and educate patients on preparation
• Monitoring and responding to communication requests via email and fax, while maintaining accurate scheduling logs

Required qualifications

• High school diploma or GED; an associate degree or 2+ years in patient scheduling or healthcare billing is preferred
• Over one year of experience in a customer service or client relations role
• Experience in an office or hospital environment is preferred
• Strong proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Familiarity with HCA/Parallon IT systems is preferred