Scheduling Specialist

Job Summary

Assisting patients with appointment scheduling, the full-time remote Scheduling Specialist will determine provider availability, manage appointment entries in Athena, and triage patient calls effectively.

Key responsibilities

• Triaging patient calls to ensure appropriate scheduling
• Collecting necessary patient demographics for appointment setup
• Managing appointment entries, including scheduling and recording cancellations in the computerized system

Required qualifications

• 3+ years of experience in a high-volume call center environment
• Proficiency in Microsoft Office Suite, particularly Word and Excel
• Strong customer service skills with a professional demeanor
• High attention to detail and data entry accuracy