Scheduling Specialist

Job Summary

To support patient scheduling needs, the full-time remote Scheduling Specialist will assist patients by determining provider availability and scheduling appointments using Athena while managing high-volume calls and ensuring data accuracy.

Key responsibilities

• Effectively triage calls from patients to ensure appropriate scheduling
• Collect and enter patient demographics into the computerized scheduler
• Manage appointment records, including scheduling, filling, and cancellations

Required qualifications

• 3+ years of experience in a high-volume call center environment
• Demonstrated proficiency in Microsoft Office Suite, including Word and Excel
• Excellent customer service skills with a professional demeanor
• Strong attention to detail and data entry accuracy