Scheduling Supervisor

Job Summary

A company is looking for a Supervisor, Scheduling to oversee and coordinate collection scheduling operations.

Key Responsibilities

• Lead and supervise the scheduling team, providing guidance and optimizing team effectiveness
• Ensure high levels of customer service and enhance relationships with donor and collection centers
• Develop and maintain scheduling procedures, implementing process improvements for efficiency

Required Qualifications

• Bachelor's degree in healthcare or business administration, or equivalent experience
• Five years of progressively responsible work experience in customer service roles
• Previous high volume scheduling experience in a clinical environment or call center
• Knowledge of medical terminology and data privacy principles
• Proficient in Microsoft Office and multiple software applications