Scheduling Supervisor

Job Summary

Supervising the daily operations of the scheduling department, the full-time Scheduling Supervisor will manage staff productivity, ensure high levels of customer service, and oversee scheduling activities while working remotely during standard business hours.

Key responsibilities

• Supervises scheduling staff and ensures timely completion of scheduling tasks while maintaining high patient satisfaction
• Identifies process improvement opportunities and oversees the workflow of appointments and scheduling activities
• Participates in staff training, performance evaluations, and development while acting as a role model for excellent customer service

Required qualifications

• Previous supervisory or management experience in a healthcare scheduling environment
• Experience with scheduling software and patient access processes
• Strong understanding of healthcare operations and patient service standards
• Ability to effectively communicate expectations and provide feedback to staff
• Commitment to ongoing professional development and departmental education programs