Scheduling Supervisor

Job Summary

Supervising the daily operations of scheduling services, the full-time Scheduling Supervisor will manage staff productivity, ensure high levels of patient satisfaction, and identify process improvements while working remotely from Monday to Friday, 8am to 5pm.

Key responsibilities

• Oversees the scheduling team to maintain high patient and family satisfaction with services
• Monitors daily operations and reallocates duties to ensure timely completion of scheduling tasks
• Participates in staff selection, training, and performance evaluations while acting as a role model for customer service

Required qualifications

• Experience in a supervisory role within a scheduling or patient access environment
• Knowledge of scheduling software and departmental processes
• Proven ability to manage staff performance and provide constructive feedback
• Commitment to ongoing professional development and departmental training
• Strong understanding of customer service best practices in a healthcare setting