Scheduling Team Lead

Job Summary

Supporting a growing Scheduling Department, the full-time remote Scheduling Team Lead will guide scheduling staff, monitor productivity, and resolve scheduling challenges to ensure efficient appointment scheduling for various services.

Key responsibilities

• Support and guide scheduling staff to ensure daily work is completed accurately and on time
• Monitor scheduler productivity and performance, providing updates to management
• Identify scheduling issues and communicate solutions to leadership

Required qualifications

• High school diploma or GED required
• At least 1 year of clerical, administrative, scheduling, or customer service experience
• Previous scheduling or call center experience preferred
• Strong organizational, communication, and problem-solving skills
• Proficiency with computer systems and data entry