School Success Lead

Job Summary

Leading the post-sales journey for schools, the full-time School Success Lead will manage onboarding, support, engagement, and retention efforts to ensure client satisfaction and success in a fully remote environment.

Key responsibilities

• Lead the School Success function to drive satisfaction, retention, and renewals through proactive engagement
• Own the onboarding process for new and renewing clients, ensuring successful adoption of Revision Village
• Gather and synthesize client feedback to support product development and improve the end-to-end client lifecycle

Required qualifications

• 5+ years of experience in client experience, customer success, account management, or operations with leadership experience
• Proven track record in building or improving customer success and support systems
• Strong people management and relationship-building skills across diverse stakeholders
• Ability to translate customer feedback into actionable insights through cross-functional collaboration
• Proficiency with CRM/support tools and strong reporting and spreadsheet skills