School Support Specialist

Job Summary

A company is looking for a School Support Specialist to provide technical and operational support to school staff.

Key Responsibilities

• Serve as the first line of support for school staff through various communication channels
• Assist in account setup and access management for school users, ensuring accurate configurations
• Monitor operational readiness for virtual health visits and respond to support requests efficiently

Required Qualifications

• 2-3 years of experience in customer support, school operations, or technical troubleshooting
• Experience in education, healthcare, or K-12 school systems is preferred
• Familiarity with helpdesk environments, preferably using Zendesk
• Proficiency with iPads, iOS tools, and education technology platforms
• Ability to prioritize time-sensitive requests while managing long-term responsibilities