Search Engineer, Technical Support
Job Summary
Working remotely as a full-time Search Engineer on the Technical Support team, the successful candidate will assist customers in optimizing their use of Lucidworks Fusion, troubleshoot complex search issues, and collaborate with Engineering and Customer Success to enhance product offerings.
Key responsibilities
- Field incoming questions and help customers configure Lucidworks Fusion and its components
- Troubleshoot complex search issues across Lucene, Solr, and related distributed systems
- Write clear, reusable knowledge base articles to assist the broader customer base
Required qualifications
- U.S. citizenship, required due to government contracts
- 2+ years of hands-on experience with Lucene/Solr or comparable search technologies
- 3+ years of professional experience in a customer-facing, level 2-3 technical support role
- A bachelor's degree or higher in Engineering or Computer Science, preferred
- Proficiency in Java, plus a scripting language such as Python, Perl, or Ruby
Complete Job Description
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