Seasonal Associate Member Advocate

Job Summary

To enhance member satisfaction and retention, the seasonal Associate Member Advocate will work full-time remotely, managing inbound and outbound customer service calls, verifying enrollments, and assisting members with their health insurance plans.

Key responsibilities

• Handle inbound calls from existing members, addressing inquiries and resolving issues related to their health plans
• Verify enrollment and complete post-enrollment activities to assist customers in utilizing their newly enrolled plans
• Make outbound calls to provide support and information about plan benefits and services

Required qualifications

• Previous customer service experience, preferably in a call center environment
• Ability to manage high call volumes and multitask effectively
• Proficiency in using a dialer and other computer applications
• High-speed hardwired internet connection with specified bandwidth
• Availability to work shifts between 5:00 AM and 6:00 PM PST, including weekends and extended hours during peak enrollment periods