Seasonal Benefit Customer Service Representative

Job Summary

A company is looking for a Call Center Customer Service Representative Remote.

Key Responsibilities

• Guide plan participants through the enrollment process and assist with updates to health care and pension plans
• Translate complex benefit information into clear, actionable guidance while maintaining compliance with HIPAA standards
• Document calls and cases accurately and participate in team meetings and ongoing training

Required Qualifications

• High school diploma or GED
• Prior customer service experience
• Comfort working in a structured, virtual environment
• Ability to type at least 30 words per minute
• Proficiency in Microsoft Office and multitasking across multiple systems