Seasonal Benefit Customer Service Representative

Job Summary

A company is looking for a Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual.

Key Responsibilities

• Build rapport and respond to plan participants compassionately, ensuring timely and accurate service via phone, email, and instant messaging
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws while translating complex plan information into understandable terms
• Document call and case notes accurately and participate in team meetings and training regularly

Required Qualifications

• High School degree required; Associate or Bachelor's degree preferred
• Experience in a customer service-related field
• Ability to work in a structured environment and adhere to work schedules
• Experience using Microsoft Office and ability to manage multiple computer windows
• Typing speed of at least 30 words per minute