Seasonal Benefit Customer Service Representative

Job Summary

Providing exceptional support to plan participants, the full-time Seasonal Benefit Customer Service Representative will assist with enrollment and updates to health care and pension plans, working remotely while residing within 2 hours of Mt. Laurel for occasional in-office requirements.

Key Responsibilities

• Quickly build rapport with plan participants and respond to inquiries in a compassionate and timely manner via phone, email, and instant messaging
• Safeguard confidential information and ensure compliance with HIPAA and Data Privacy laws while translating complex plan information into understandable terms for customers
• Maintain accurate documentation of calls and case notes, while collaborating respectfully with colleagues and participating in team meetings and training

Required Qualifications

• High School diploma required; Associate or Bachelor's degree is a plus
• Experience in a customer service-related field, preferably in a call center environment
• Strong proficiency in Microsoft Office and ability to manage multiple computer windows during customer interactions
• Ability to type at least 30 words per minute and follow oral and written instructions accurately
• Comfortable working in a virtual environment with online training and communication with supervisors