Seasonal Benefit Customer Service Representative

Job Summary

As a Seasonal Benefit Customer Service Representative, the full-time position based in Tempe, Arizona, will assist plan participants with enrollment and updates to their health care and pension plans, providing exceptional service primarily through phone communication in a remote work environment.

Key Responsibilities

• Build rapport with plan participants by responding to inquiries in a compassionate and timely manner via phone, email, and instant messaging
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws while translating complex plan information into understandable terms for customers
• Document call and case notes accurately and maintain compliance with company procedures while collaborating with colleagues and participating in team meetings

Required Qualifications

• High school diploma required; experience in a customer service-related field preferred
• Strong analytical and problem-solving skills with the ability to assess member concerns quickly
• Experience using Microsoft Office and ability to manage multiple computer windows during customer interactions
• Ability to work autonomously in a structured, virtual environment with adherence to schedules and protocols
• Typing speed of at least 30 words per minute