Seasonal Benefit Customer Service Representative

Job Summary

As a Seasonal Benefit Customer Service Representative, the full-time role will assist client plan participants with enrollment and updates to their health care and pension plans, primarily through phone communication, while working remotely with occasional in-office requirements.

Key Responsibilities

• Quickly build rapport and respond to plan participants in a compassionate manner, exceeding expectations through various communication channels
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws while providing clear explanations of complex plan information
• Maintain accurate call and case notes, demonstrating knowledge of company procedures and actively participating in team meetings and training

Required Qualifications

• High School degree required; Associate or Bachelor's degree is a plus
• Experience in a customer service-related field, preferably in a call center environment
• Proficiency in Microsoft Office and ability to manage multiple computer windows while assisting customers
• Strong analytical and problem-solving skills to assess member concerns and formulate resolutions
• Ability to type at least 30 words per minute and work autonomously in a virtual environment