Seasonal Benefits Advocate

Job Summary

To support a mission-driven team, the full-time Seasonal Benefits Advocate will guide members through their benefit options, resolve concerns, and provide healthcare solutions while working remotely from August through December 2026.

Key responsibilities

• Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options
• Assist members in comparing benefits during open enrollment and life changes to ensure informed decisions
• Resolve benefit-related issues by researching plan details and coordinating follow-ups for timely updates

Required qualifications

• At least one year of customer service or benefits experience
• Ability to manage inquiries efficiently and maintain attention to critical details
• Proficiency in MS Word, Excel, and internal systems for research and documentation
• Experience in healthcare, insurance, or benefits administration is preferred
• Ability to handle a high volume of inbound calls while maintaining quality and accuracy