Seasonal Benefits Associate

Job Summary

Providing support for benefit inquiries, the full-time Seasonal Benefits Associate will interface with members and internal resources to guide them through benefit plan options, answer calls, and assist with open enrollment issues in a remote environment.

Key responsibilities

• Answer incoming calls and respond to member inquiries regarding benefit plans and options
• Provide guidance on open enrollment issues and assist members in navigating their benefit choices
• Document benefit issues thoroughly and ensure compliance with policies and regulations

Required qualifications

• High School Degree or GED required; an Associate's degree in a related field is preferred
• Minimum of one year of customer service, healthcare, or employee benefits experience required
• Basic knowledge of MS Word and Excel is required
• Ability to pass standardized testing and interviews
• Preferred knowledge of COBRA, Medicare, and various health plans