Seasonal Bilingual Member Service Specialist

Job Summary

Providing support and assistance with order processing and account benefit inquiries, the part-time Seasonal Bilingual Member Service Specialist will interact with members, pharmacies, and doctors' offices in a remote setting.

Key responsibilities

• Receive and respond to incoming calls or emails from members and healthcare providers regarding medication and benefits
• Investigate and resolve member inquiries promptly or escalate issues to the appropriate team member
• Adhere to departmental standard operating procedures and training guidelines, particularly concerning HIPAA compliance

Required qualifications

• High School Diploma or GED is required
• Must be eligible to work in the United States without the need for work visa or residency sponsorship
• Strong PC skills with the ability to navigate multiple software systems simultaneously
• Ability to multitask effectively
• Detail-oriented with a professional demeanor and empathy in communication