Seasonal Call Center Supervisor

Job Summary

Leading a vibrant customer service operation during peak seasons, the Seasonal Call Center Supervisor will remotely oversee daily activities, motivate a diverse team, and ensure exceptional service delivery for a contract period of 30 days to 4 months.

Key responsibilities

• Hiring, training, and preparing call center representatives to effectively respond to customer inquiries and troubleshoot issues
• Monitoring agent performance, providing coaching opportunities, and implementing corrective actions as necessary
• Driving continuous improvement through trend reporting analysis and identifying best practices for operational efficiency

Required qualifications

• 3 or more years of call center experience in collections, sales, customer service, or technical support
• 1 or more years of supervisory experience preferred
• Strong computer skills and experience
• Must be a US citizen due to government assignment