Seasonal Customer Care Associate

Job Summary

Seeking compassionate individuals, the Seasonal Customer Care Associate will manage a high volume of customer inquiries remotely, assisting with orders, returns, and general questions while providing up to 40 hours of support per week during the peak season.

Key responsibilities

• Efficiently manage customer inquiries across email, social media, and live chat while navigating multiple systems
• Take ownership of customer concerns and collaborate with internal teams to deliver optimal customer experiences
• Maintain accurate records of customer interactions within the CRM and follow established processes reflecting the brand's voice

Required qualifications

• 2+ years of professional customer service experience, preferably in e-commerce or retail
• Experience with CRM or customer support platforms; familiarity with Kustomer, Shopify, or NetSuite is preferred
• Strong computer skills with the ability to navigate multiple systems and type at least 40 WPM
• Ability to work independently and prioritize tasks effectively with minimal supervision
• Proficiency in Google Workspace, including Docs and Sheets