Seasonal Customer Experience Associate
Job Summary
To support customer service operations, the part-time Seasonal Customer Experience Associate will engage with customers via phone, email, and chat to answer inquiries, process orders, and resolve fulfillment issues from October through January 2026.
Key responsibilities
- Provide exceptional customer service by addressing questions and complaints through various communication channels
- Collaborate with the order fulfillment team to ensure timely processing and shipping of orders
- Coordinate with shipping partners to manage in-transit packages and troubleshoot delivery issues
Required qualifications
- Availability between October 20, 2025, and January 2, 2026
- 2+ years of experience in administrative, operational, or customer service roles in a fast-paced environment
- Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel
- Ability to type 60-70+ WPM with professional grammar and tone
- Knowledge and passion for cheese and gourmet grocery is a plus
Complete Job Description
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