Seasonal Customer Experience Representative

Job Summary

Providing exceptional customer service in a fast-paced environment, the full-time Seasonal Customer Experience Representative will manage customer inquiries via phone and email while demonstrating expert product knowledge and a passion for outdoor apparel, with the flexibility to work remotely or onsite.

Key responsibilities

• Communicate daily with customers and coworkers through phone, email, and chat
• Manage the customer support conversation queue effectively and efficiently
• Articulate product information and processes while upholding performance standards

Required qualifications

• High School diploma or equivalent required; college degree preferred
• Intermediate computer and typing skills required
• Proficiency with Google Workspace and Microsoft Products preferred
• Previous experience in customer service preferred
• Knowledge of outdoor apparel or related products preferred