Seasonal Customer Experience Specialist

Job Summary

Thriving in high-stakes environments, the full-time Seasonal Customer Experience Specialist will manage live chats and emails through Intercom, resolving time-sensitive user inquiries related to sports prediction markets while working remotely.

Key responsibilities

• Handle user inquiries with urgency and care, ensuring thorough resolution and knowing when to escalate issues
• Respond quickly to chats and emails while maintaining clear and accurate communication during peak sports events
• Learn and utilize internal tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively

Required qualifications

• Strong knowledge of betting lines, spreads, and exchange mechanics, or a willingness to learn quickly
• Ability to work night and weekend shifts, particularly during prime-time sports events
• Experience using customer support tools, preferably Intercom
• Proven ability to de-escalate frustrated users and communicate complex information clearly
• Good judgment under pressure, with critical thinking skills for unique situations