Seasonal Customer Relations Coordinator

Job Summary

Engaging with customers through phone and email, the full-time Seasonal Customer Relations Coordinator will assist with online and in-store purchase issues while collaborating with various departments to resolve concerns effectively in a remote setting.

Key responsibilities

• Engage with customers via inbound and outbound phone calls and emails
• Document customer interactions accurately within the Zendesk ticketing system
• Collaborate with other departments to address service or product-related challenges

Required qualifications

• Prior experience in customer support or an inbound call center environment is a plus
• Ability to troubleshoot basic IT issues and navigate multiple systems simultaneously
• Successful completion of the training program is required
• Proficiency in Microsoft Office Suite and data entry
• Open and flexible availability, including evenings, weekends, and holidays