Seasonal Customer Relationship Specialist

Job Summary

A company is looking for a Seasonal Customer Relationship Specialist.

Key Responsibilities

• Handle incoming and outgoing calls related to reservations and customer inquiries
• Educate customers on services, policies, and procedures while assessing their childcare needs
• Complete the reservation process and maintain relationships with internal and external network providers

Required Qualifications

• High school diploma or equivalent; Associate's degree preferred
• Minimum 1 year of customer service or call center experience
• Typing proficiency of 35 wpm and above average data entry skills
• Proficient in basic Microsoft Office applications, especially Outlook and Word
• Ability to learn new software systems and assess caller needs without a scripted process