Seasonal Customer Service Representative

Job Summary

Assisting clients' customers via inbound calls, the seasonal part-time Customer Service Representative will provide excellent service in a fast-paced work-from-home environment, focusing on issue resolution and customer satisfaction.

Key responsibilities

• Handle customer inquiries and concerns with speed and professionalism, ensuring a one-call resolution mindset
• Accurately document customer interactions in client systems while following required scripts, policies, and procedures
• Consistently create an exceptional customer experience through various communication channels, including calls and online chat

Required qualifications

• Minimum of 1 year experience in a customer service role within a transaction-based environment, such as a call center or retail
• High School Diploma or GED/equivalent
• Flexibility in work schedule, including availability for at least one weekend day
• Computer literacy with typing skills of at least 25 WPM
• Ability to work in a quiet, secure environment with a direct internet connection and required technology setup