Seasonal Customer Service Representative

Job Summary

To support customer inquiries during the holiday season, the full-time Seasonal Customer Service Representative will provide remote assistance from Oklahoma, handling customer concerns with empathy and professionalism while ensuring satisfaction through effective problem-solving.

Key responsibilities

• Serve as the first point of contact for customer inquiries via phone, providing clear and accurate resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure complete satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training for skill enhancement

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Ability to de-escalate and resolve issues professionally
• Strong problem-solving mindset with adaptability to fast-paced environments
• Integrity and reliability in upholding company values
• Tech-savvy with the ability to navigate multiple systems efficiently