Seasonal Customer Service Representative

Job Summary

Enthusiastic individuals will find a full-time Seasonal Customer Service Representative opportunity focused on providing exceptional support to customers via phone, actively resolving inquiries and issues while working remotely from Virginia Beach, VA.

Key responsibilities

• Serve as the first point of contact for customer inquiries, providing clear and empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure satisfaction
• Collaborate with team members to enhance service processes and participate in ongoing training

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to think quickly and adapt
• Integrity and reliability in handling customer interactions and data confidentiality
• Comfortable working in a fast-paced environment with performance goals