Seasonal Customer Service Representative

Job Summary

To support customer inquiries during the holiday season, the full-time Seasonal Customer Service Representative will provide remote assistance from Charlotte, NC, by addressing customer concerns, offering solutions, and ensuring overall satisfaction.

Key responsibilities

• Serve as the first point of contact for customer inquiries via phone, providing clear and empathetic resolutions
• Apply critical thinking to troubleshoot issues, approve adjustments, and follow up with customers for complete satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training for customer service excellence

Required qualifications

• 1+ years of customer service experience, preferably in retail, call center, or hospitality
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to think quickly and adapt
• Integrity and reliability in upholding company values
• Comfortable working in a fast-paced environment with performance goals