Seasonal Customer Service Representative

Job Summary

Providing exceptional customer support, the seasonal full-time Customer Service Representative will engage with customers via phone to address inquiries, resolve issues, and ensure satisfaction in a remote role based in Richmond, VA.

Key responsibilities

• Serve as the first point of contact for customer inquiries, actively listening and providing empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure complete satisfaction
• Uphold company values by maintaining confidentiality and staying informed about product updates and policies

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to adapt quickly in a fast-paced environment
• Integrity and reliability in upholding ethical standards
• Tech-savvy with the ability to navigate multiple systems efficiently