Seasonal Customer Service Representative

Job Summary

To support a growing team, the full-time Seasonal Customer Service Representative will engage with customers over the phone and chat, addressing inquiries and resolving issues while fostering positive relationships in a remote environment.

Key responsibilities

• Partner with customers to address questions and concerns, ensuring a positive experience
• Resolve escalated issues and provide support for order management, payments, and returns
• Collaborate with internal and external partners to facilitate effective issue resolution and maintain service quality

Required qualifications

• High school diploma or equivalent
• 1-3 years of experience in a customer-facing role, such as customer service or retail
• High-speed internet and an Ethernet port for remote work
• Familiarity with Microsoft Office and online communication tools
• A passion for sports and community engagement