Seasonal Customer Service Supervisor

Job Summary

Leading a seasonal team of approximately 30 Print Quality Resolution Assistants and 2 Specialists, the Seasonal Customer Service Supervisor will manage daily operations and ensure high standards of customer service and print quality in a remote, seasonal position.

Key responsibilities

• Supervise team performance through regular check-ins, providing feedback and motivating staff to deliver high-quality service
• Collaborate with Customer Service Shift Managers to monitor live phone queues and adjust staffing to meet service levels
• Work closely with the Print Quality Supervisor to ensure accurate identification of technical issues and adherence to guidelines

Required qualifications

• 1+ years of experience supervising or leading a team in a customer service or tech support environment
• 3+ years of experience in customer service, preferably in eCommerce, with knowledge of phone queue management
• Ability to learn Minted's products and navigate Adobe files to understand technical print defects
• Experience with performance metrics tracking using Salesforce Lightning and Google Suite
• Willingness to work a flexible schedule, including weekends, during peak seasons