Seasonal Customer Service Supervisor
Job Summary
To support a dynamic customer service environment, the remote Seasonal Customer Service Supervisor will oversee a team of Customer Service Leads and Representatives from September through December 2026, ensuring exceptional service quality while driving team productivity and performance.
Key responsibilities:
- Supervise and provide coaching to Customer Service Leads and Representatives, ensuring high-quality customer interactions
- Manage team productivity through effective queue management and adherence monitoring
- Conduct regular performance reviews and one-on-one meetings to empower team members and enhance service delivery
Required qualifications:
- Bachelor's degree or equivalent work experience
- 4+ years of customer service experience, preferably in an eCommerce or retail setting
- 1+ years of leadership experience in a customer service role
- Strong work ethic with a demonstrated ability to problem-solve
- Proficiency in Google Docs, Sheets, and Slides
Complete Job Description
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