Seasonal Customer Success Representative

Job Summary

Providing exceptional customer support, the seasonal Customer Success Center Representative will manage inbound calls and emails for Arbiter and ArbiterPay, assisting clients with inquiries and special projects in a fully remote position from July 13th to October 15th, 2026, with potential for permanent status.

Key responsibilities

• Answer inbound phone calls and respond to client emails with a polite and attentive attitude
• Build and maintain strong client relationships while ensuring timely follow-up on inquiries
• Escalate unresolved issues to management and adhere to defined service levels for customer support

Required qualifications

• 0-1 year of experience in an inbound customer call center or similar customer service role
• Ability to quickly learn complex software applications and assist users effectively
• Basic knowledge of major internet browsers and proficiency in Microsoft Excel and Word
• Typing speed of at least 35 words per minute
• Access to a personal device for multi-factor authentication and a reliable internet connection of at least 10Mbps down