Seasonal Customer Support Agent

Job Summary

A company is looking for a Seasonal Customer Support Agent.

Key Responsibilities

• Resolve customer inquiries via email, chat, and phone, escalating issues as necessary
• Clarify customer needs and provide effective solutions while maintaining detailed records
• Maintain product knowledge and contribute to team efforts by improving support materials

Required Qualifications

• Prior experience in customer support or customer success, with familiarity in ticketing systems (Zendesk preferred)
• Proactive and self-motivated attitude
• Experience in EdTech or with technical integrations (SFTP, API, etc.)
• Ability to work a flexible schedule, including early mornings, evenings, and weekends
• Quick learning skills and tech-savviness in a dynamic environment