Seasonal Customer Support Agent

Job Summary

Offering a flexible freelance opportunity, the Seasonal Customer Support Agent will provide email-based assistance to customers regarding their orders and products from mid-October through mid-January, working remotely on a zero-hours arrangement with variable hours based on customer demand.

Key responsibilities:

• Responding to customer inquiries via email about orders and products
• Managing workload based on ticket volume, especially during peak holiday periods
• Participating in paid training to ensure readiness for customer support tasks

Required qualifications:

• Commitment to a minimum of 10 hours per week, with evening and weekend availability preferred
• Residence within a timezone between US/Canada Pacific and Central European Time
• Steady access to a computer/laptop and reliable high-speed internet
• Proficiency in written and spoken English
• Ability to work on a self-employed basis, managing invoicing and tax reporting independently