Seasonal Customer Support Agent

Job Summary

Offering a flexible freelance opportunity, the Seasonal Customer Support Agent will provide email-based assistance to customers regarding their orders from mid-October through mid-January, working remotely with variable hours based on demand.

Key responsibilities

• Respond to customer inquiries via email, ensuring effective and helpful communication
• Manage ticket volume, particularly during peak times in December, while maintaining a minimum commitment of 10 hours per week
• Participate in paid training to become proficient in handling customer support tasks independently

Required qualifications

• Ability to work a minimum of 10 hours per week, with evening and weekend availability preferred
• Based within a timezone between US/Canada Pacific and Central European Time
• Steady access to a computer/laptop and reliable high-speed internet
• Proficiency in written and spoken English
• Experience working on a self-employed/freelance basis, including managing invoicing and tax reporting