Seasonal Customer Support Agent

Job Summary

Offering a flexible freelance opportunity, the Seasonal Customer Support Agent will provide email-based assistance to customers regarding their orders from mid-October through mid-January, working remotely on a zero-hours contract with variable hours based on ticket volume.

Key responsibilities

• Respond to customer inquiries via email about orders and products
• Manage workload based on fluctuating ticket volumes, particularly increasing in December
• Participate in paid training to ensure readiness for customer support tasks

Required qualifications

• Commitment to a minimum of 10 hours per week, 5 days a week during the busy season
• Residence within a timezone between US/Canada Pacific and Central European Time
• Steady access to a computer/laptop and reliable high-speed internet
• Fluency in written and spoken English
• Ability to work on a self-employed basis, managing invoicing and tax reporting independently