Seasonal Customer Support Agent

Job Summary

Offering a flexible freelance opportunity, the Seasonal Customer Support Agent will provide email-based assistance to customers regarding their orders from mid-October through mid-January, working remotely on a self-employed basis with variable hours based on demand.

Key responsibilities

• Responding to customer inquiries via email about orders and products
• Managing a fluctuating workload, with hours increasing during peak holiday periods
• Participating in paid training to ensure readiness for customer support tasks

Required qualifications

• Availability to work a minimum of 10 hours per week, 5 days a week during the season
• Residence within a timezone between US/Canada Pacific and Central European Time
• Access to a computer/laptop and reliable high-speed internet
• Proficiency in written and spoken English
• Ability to work on a self-employed basis, managing invoicing and tax reporting independently