Seasonal Customer Support Coordinator

Job Summary

As a key member of the Customer Experience Team, the Seasonal Customer Support Coordinator will work full-time in a hybrid capacity, managing customer inquiries through email and live chat, resolving issues, and supporting ecommerce operations from October 19th to January 9th.

Key Responsibilities

• Manage daily email and live chat conversations with customers, providing timely and empathetic responses
• Assist customers with website navigation, product inquiries, and order-related issues while taking ownership of escalated situations
• Support additional Customer Experience initiatives and projects as business needs arise

Required Qualifications

• Bachelor's degree or equivalent experience preferred
• 1+ years of customer support experience in an ecommerce environment
• Experience using Zendesk or a similar customer support platform is strongly preferred
• Ability to work a consistent 38-40 hour workweek, including nights, weekends, and holidays
• Proven adaptability and problem-solving skills in a fast-paced environment