Seasonal Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist (Seasonal).

Key Responsibilities

• Provide high-quality support to customers across various channels, ensuring timely and effective resolution of issues
• Troubleshoot and resolve technical issues, guiding customers and escalating complex cases as needed
• Maintain and update the customer knowledge base, creating and refining articles and FAQs for self-service options

Required Qualifications

• 2+ years of experience in customer support or a similar role, preferably within EdTech or a SaaS environment
• Experience supporting customers through an omni-channel approach, including chat, phone, and email
• Familiarity with CRM and support tools (e.g., Zendesk, Salesforce)
• Knowledge of the education sector, particularly K-12 or higher education
• Bachelor's degree or equivalent experience in education, business, or a related field