Seasonal Customer Support Specialist

Job Summary

A company is looking for a contract Frontline Support Specialist.

Key Responsibilities

• Provide phone support and respond to inbound customer inquiries with professionalism and empathy
• Address customer inquiries across multiple channels, including email, chat, and social media
• Resolve customer issues or escalate them to appropriate departments as needed

Required Qualifications

• Proven experience providing phone-based customer support
• Experience with ticketing and customer engagement platforms (e.g., Zendesk, Salesforce Service Cloud)
• Customer service experience, preferably in a B2B SaaS environment
• Must be located in the United States
• Availability for a seasonal contract from February 1 to April 30, 2026