Seasonal Customer Support Specialist

Job Summary

Joining a mission-driven team, the part-time Seasonal Customer Support Specialist will provide high-quality assistance to customers through chat, phone, and email, focusing on foundational product support and technical inquiries in a remote capacity from early July through October 30, 2026.

Key responsibilities

• Provide responsive, high-quality front-line support to customers across chat, phone, and email queues
• Assist with core subscription management queries, including account lookups, password resets, and general billing access
• Troubleshoot foundational technical inquiries and accurately escalate complex issues to upper tier support teams

Required qualifications

• 1+ years of experience in customer support, helpdesk, or a similar customer-facing role, preferably within EdTech or a SaaS environment
• Comfortable learning new cloud-based software platforms quickly and translating that knowledge into customer assistance
• Familiarity with foundational technology platforms, such as operating systems and web browsers
• Ability to thrive in a fast-paced environment and handle a steady volume of incoming customer interactions