Seasonal Customer Support Specialist

Job Summary

Supporting peak demand in a remote capacity, the part-time Seasonal Customer Support Specialist will triage incoming requests, provide first-level support, and assist with licensing workflows while contributing to internal system improvements.

Key responsibilities

• Triage and route incoming cases by gathering key details and ensuring efficient handoff to appropriate teams
• Provide first-level support via chat and email for structured, lower-complexity inquiries
• Support licensing and activation workflows, including account setup and issue resolution

Required qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 0-2 years of relevant experience in customer service, support, or a related field
• Basic knowledge of customer service practices and general troubleshooting approaches
• Ability to quickly assess, organize, and route information accurately
• Experience with CRM systems and workforce management tools preferred