Seasonal E-commerce Customer Representative

Job Summary

A company is looking for a Tier I E-commerce Customer Experience Representative (Seasonal) to support client hiring needs during seasonal peaks in the academic year.

Key Responsibilities

• Provide omnichannel support via phone, email, live chat, and ticket management
• Handle inquiries related to logistics, delivery coordination, order status, and billing
• Resolve standard Tier I issues independently and escalate complex issues to Tier II

Required Qualifications

• Strong emotional intelligence and resilience in high-pressure environments
• Ability to deliver policy-based responses with professionalism and empathy
• Technologically literate with proficiency in Windows 11, Microsoft 365, and CRM systems
• Reliable and able to adhere to schedules during peak demand periods
• Comfortable working in structured, SOP-driven environments