Seasonal Lead Customer Service Associate
Job Summary
Assisting in the daily operations of the team, the seasonal Lead Customer Service Associate will manage escalated client issues, train new associates, and collaborate with various departments to enhance customer service efficiency in a remote capacity.
Key responsibilities
- Supervise and direct customer service associates to achieve service goals
- Handle escalated client calls with professionalism and resolve sensitive issues
- Participate in cross-functional projects to address system and vendor-related challenges
Required qualifications
- High school diploma or equivalent
- Multiple years of experience in customer support or a related field
- Strong emotional intelligence to manage sensitive client interactions
- High level of computer literacy, including advanced Excel skills
- Ability to communicate effectively in a fast-paced environment
Complete Job Description
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