Seasonal Medicare CARES Representative

Job Summary

As a Seasonal Medicare CARES Representative, this temporary remote position will contact members to complete Health Risk Assessments (HRAs) and assist with benefit activation, requiring approximately 28 hours of work per week from October 1 to December 8, 2026.

Key responsibilities

• Complete Health Risk Assessments (HRAs) and guide members through benefit activation via phone
• Document member interactions and assessment responses accurately in real time
• Meet daily and weekly productivity and quality expectations while adhering to compliance guidelines

Required qualifications

• Prior call center, customer service, healthcare, or insurance experience preferred
• Clear and professional phone communication skills with strong active listening abilities
• Comfortable navigating multiple computer applications during calls
• Ability to handle a high volume of calls and maintain composure with diverse member needs
• Willingness to pass a background check as required