Seasonal Medicare Member Advocate

Job Summary

Committed to enhancing the member experience, the full-time Seasonal Medicare Member Advocate will work remotely, guiding members through their medical and dental packages while addressing inquiries and providing solutions in a flexible schedule environment.

Key responsibilities

• Assist members by answering questions and resolving issues related to their Medicare plans
• Participate in a comprehensive training program to develop knowledge of the health insurance industry
• Adapt to a structured service center environment while managing a high volume of member calls

Required qualifications

• High school diploma or equivalent required
• 1+ years of customer service experience with significant communication with customers
• Strong familiarity with technology, including Microsoft Office applications
• Must reside in the New England area
• Ability to thrive in a fast-paced, unscripted service environment